Email us
The best way to reach us is by email at [email protected]. A real person reads every message, and we usually reply within two to three working days.
Please write in English if you can. Messages in the other languages the site supports are welcome too, although replies to those may take a little longer.
What we can help with
- Bug reports: the tool does not play sound, a mode behaves strangely or a page does not load.
- Corrections: a guide contains an outdated menu path, a wrong fact or a broken link.
- Translation fixes for any of the eleven languages on the site.
- Privacy requests, such as questions about the data described in our Privacy Policy.
- Advertising, partnership and other business enquiries.
Reporting a problem with the tool
To help us reproduce an issue quickly, please include the following in your email:
- Your phone or device model, for example iPhone 15 or Galaxy S24.
- The operating system version and the browser you used.
- Which cleaning mode you ran and what happened.
- A screenshot, if the problem is visible on the page.
What we cannot do
We cannot diagnose or repair hardware faults by email. If your speaker still sounds wrong after a Deep clean run and a check with the speaker test, the manufacturer's service center or a trusted repair shop is the right next step.
We will never ask for your passwords, payment details or remote access to your phone. If someone contacts you claiming to be us and asks for these, it is not us.
How we use your message
We use your email address and message only to reply to you and to fix the issue you reported. We do not add you to a mailing list and we do not share your message with anyone else. Read the Privacy Policy for details.